Choosing the Right FTL Carrier: Key Considerations
Published on June 3, 2025 by Ashley Jo
Selecting the right Full Truckload (FTL) carrier is a critical decision that can significantly impact your supply chain's efficiency and your bottom line. With numerous options available, it's important to evaluate carriers based on several key factors.
1. Reliability and On-Time Performance
A carrier's track record for on-time pickups and deliveries is paramount. Ask for performance metrics and references. Delays can disrupt your operations and disappoint your customers. Look for carriers with a strong reputation for dependability.
2. Safety Record and Compliance
Safety should never be compromised. Inquire about the carrier's safety ratings (e.g., CSA scores), insurance coverage, and driver training programs. A commitment to safety protects your cargo and reflects a well-managed operation.
3. Pricing and Transparency
While cost is a major factor, the cheapest option isn't always the best. Seek transparent pricing structures that clearly outline base rates, fuel surcharges, and any potential accessorial charges. Ensure there are no hidden fees.
4. Service Capabilities and Network Coverage
Does the carrier have the equipment (e.g., dry vans, reefers, flatbeds) you need? Can they service the lanes you require? A carrier with a broad network and diverse service offerings can provide more flexibility.
5. Technology and Visibility
In today's world, shipment visibility is crucial. Choose carriers that offer real-time tracking, electronic logging devices (ELDs), and a modern Transportation Management System (TMS). This allows you to monitor your shipments and receive timely updates.
6. Customer Service and Communication
Effective communication is key to a successful partnership. How responsive is the carrier? Do they provide a dedicated point of contact? Good customer service can make a huge difference, especially when issues arise.
At ShippingFTL.com, we pride ourselves on excelling in these areas. We partner with a network of vetted, high-quality carriers to ensure your FTL shipments are handled with care and professionalism.